- Where are your products shipped from?
We have warehousing capabilities in the US, Europe and Asia and through various partnerships are able to ship around the world. We have some strong supplier relationships in the UK, China, Germany, Ukraine and of course in the USA.
- Are your products made in China?
Some of our products are made in and shipped from China. The quality and price competitiveness that Chinese manufacturers offer is outstanding and we have been working with them for many years.
We also have very strong relationships with manufacturers in Europe and the US for various product categories where the quality and price differ. Our aim is to offer a wide range of products at various ranges of price and quality to suit as many of our customers as possible.
- When will a specific item be restocked?
To be notified of a product restock, simply go to the contact us page, fill up the form and enter a message "Email Me When (Name of Product) Back in Stock". By doing this, you'll surely be notified once a product has been restocked.
- My item was damaged upon delivery. What do I do?
If your item has arrived damaged or incorrect, please contact us within 48 hours of the item's arrival for a resolution.
- Tracking shows 'Delivered' but I did not receive the item?
This is a rare case that a shipment shows DELIVERED but was not received by the customer.
- How long does it take to process an order?
Most of our orders picked, packed and handed over to the shipping partners within 1-2 days from the moment we receive them. A small percentage of our orders from certain warehouses can take 3-4 days to move through that process.
Our warehouse staff in all our of locations work tirelessly to get orders out and into the hands of the carriers as quickly as humanly possible. As soon as they do, our system will issue you with the tracking number associated with your order
- When will I receive my order?
Our shipping times are as follows:
Shipments to the US, UK, Australia, Canada, and International orders can take between 10-15 business days.
Covid - 19 Corona Virus
The global situation with Covid -19 is causing delays with all shipments as each country is in some form of lock down. Although the situation differs in each region, there are certain changes to protocols that affect the global logistics network as whole such as:
Increased package screening including cleaning and spraying across various points in the journey.
Social distancing and associated protocols related to how warehouse and logistics staff do their work.
Staff shortages either because of people getting sick or people not being available to work due to the risks associated with it.
Customs procedures changing which leads to an increased level of scrutiny for packages entering a country.
The above changes to the way packages are moving around the world results in a much slower delivery turn around than was previously possible. Each delay compounds as the issues exist at each point in the journey.
Please know that we are doing what we can to get orders through the system as quickly as possible, and we certainly appreciate our customers’ patience during this time, while the world adjusts to the situation
- Do you have a return label for replacements and exchanges? Do you refund the cost to return the item?
We care about our customers and are therefore offering a 30 day satisfaction guarantee on all products. That allows customers to return an item for a replacement or exchange.
Some of our orders do not have a return label on them. Please contact our customer service at firstname.lastname@example.org in this case.
When we send the replaced item, we do not charge any additional shipping or restocking fee. If you purchased a product from us and are not happy with it, you may return it within 30 days of your purchase for a full refund. Please note however that the shipping cost will not be refunded.
See Refund Policy for more detailed information.
- Cancel or Make Changes to a Placed Order
If you wish to update or cancel an order, please contact us at email@example.com so we can help you with the request.
Please note that our fulfillment center process quickly to make sure orders reach our customers in a timely fashion, this leaves a short window to change or cancel an order, but we will try our best to help!
- Which Countries Do You Ship To?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us at firstname.lastname@example.org
- Where are your products Shipped From?
We have warehousing capabilities in the US, Europe and Asia and through various partnerships are able to ship around the world. We have some strong supplier relationships in the UK, China, Germany, Ukraine and of course in the USA
- Do you offer Free Shipping?
Yes, we offer free shipping on all our products.
Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.
Minded Spirit does not take responsibility for possible fees with international orders.